Retail Finance - Quality Assurance, Operations

Shopee

Vietnam, Indonesia

1-4 Years

This job is no longer accepting applications

Posted 35 months ago

Job Description

Job Description:

Take recording/data sampling from agents
Analyse and evaluate agents job performance based on data and recommend action
Provide reports related to the quality score of all agents routinely
Provide treatment for agents (coaching/observation)
Regular calibration with the Quality Assurance team, trainers, and team lead
Regular briefing with other stakeholders
Handle ad hoc Quality Assurance-related works
Carry out an investigation task if required and analyse findings

Requirements:

Minimum Diploma degree from any major
Minimum 1 year of working experience as a Quality Assurance
Having Collection knowledge will be an advantage
Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. PowerPoint)
Strong analytical thinking and problem-solving skills
Good communication skills
Good teamwork, adaptability, and agility

Education

Diploma

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Employment Type:

Full time

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 41501273

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