Reservations Agent

Soori

There are few places that revere nature's gift like we do, and absolute discretion for our guests is the pattern of our craft.

Soori is an amazing place to be, naturally.

Are you passionate, creative, and driven to excel in your field

We are currently inviting experienced candidates to apply for the following role:

Position: Reservation Agent

Location: On-site, Soori Bali Desa Kelating, Kerambitan, Tabanan, Bali, Indonesia

About the Role

Soori Group is seeking a service-driven and detail-oriented Reservation Agent to support reservation operations for Soori Bali and Soori Penang, based at our Bali office.

This role is responsible for the day-to-day execution of reservation activities, ensuring accuracy, efficiency, and consistency across both properties. The Reservation Agent works closely with Soori HQ and on-property Front Office teams to support seamless booking operations and an exceptional guest experience.

Key Responsibilities

Reservations Operations

• Handle all reservation enquiries for Soori Bali and Soori Penang via email, phone, and booking channels
• Create, modify, and cancel reservations accurately using OPERA Property Management System (PMS)
• Ensure booking details, approved rate codes, and inclusions are correctly applied

Rate & Inventory Execution

• Execute approved rate code loading and maintenance in OPERA Property Management System (PMS)
• Manage availability, rate display, and booking content via SynXis Hotel Booking Engine, based on directions from Soori HQ
• Apply promotions, packages, and booking restrictions as instructed by Soori HQ
• Monitor inventory and booking accuracy, escalating discrepancies or issues to Soori HQ promptly

Coordination & Reporting

• Liaise with Soori HQ, Front Office, and Sales teams on reservation-related matters
• Prepare basic reservation, pickup, and booking reports for internal and HQ review

Requirements

• Minimum 12 years experience in hotel reservations (luxury or boutique preferred)
• Familiarity with Opera and channel management systems
• Strong attention to detail and organisational skills
• Clear written and verbal communication skills in English
• Ability to manage reservations for multiple properties
• Based in Bali or willing to be based in Bali

To apply, please send your detailed application to [Confidential Information]