Regional Office SITE IT

Job Description Summary:

Responsible for supporting the implementation, rollout, and adoption of new systems/applications at the regional level through device installation, user training, and coordination with the Head Office IT team. Ensures a smooth transition, conducts post-rollout monitoring, provides improvement feedback, and offers technical and remote support as required by the project.

Job Description:

1. Support for Digital Upstream Projects and Rollouts

• Actively participate in the implementation and rollout of new systems/applications in regional areas, led by the IT department or other departments (e.g., OPTRA, E&M, Transportation, PMNP, etc.)

• Install necessary hardware and software to support project execution

• Serve as a communication liaison between the Head Office IT team and local users to ensure smooth system adoption

2. Training and Assistance for End Users

• Provide initial training to end users and the REGMIS team on new applications, systems, or devices

• Assist users during the transition to the new system, including basic troubleshooting support

3. Post-Rollout Monitoring and Evaluation

• Monitor the effectiveness of system/application usage after implementation

• Prepare reports and provide feedback to the Head Office IT team regarding field issues and areas needing improvement

4. Support for Business Unit (BU) Process Champions

• Assist BU Process Champions in executing business process changes, especially those involving IT systems

• Provide technical support and training as needed to ensure successful process transformation

5. Post-Project Support

• Provide remote support (e.g., via Remote Desktop) for new application initiatives after the project phase is completed

• Support duration is adjusted based on the type and complexity of each project

Job Requirements:

• Minimum Bachelor's degree in Information Technology, Computer Science, or a related field

• At least 1-2 years of experience in IT support, system implementation, or a similar role

• Proficient in hardware/software installation and basic troubleshooting

• Strong communication skills and ability to coordinate with multiple stakeholders

• Able to work independently and as part of a team, with good problem-solving

• Willing to be placed in all our operational areas (Kalimantan, Sumatera, etc)

Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person