Receptionist

Company Description

PT PIONEER WISATA NUSANTARA operates Le Pirate Destinations, offering memorable stays for adventurous travelers seeking authentic island experiences in pristine environments. The company focuses on simplicity, comfort, and a relaxed barefoot travel style that emphasizes natural surroundings and a laid-back atmosphere. Guests enjoy a unique escape that combines casual hospitality with an appreciation for local culture and nature. Team members are encouraged to share this spirit of adventure and simplicity while delivering welcoming, attentive service.

Role Description

This is a full-time, on-site Receptionist role based in Lombok. The Receptionist will welcome guests on arrival, manage check-in and check-out procedures, and provide clear information about rooms, facilities, and activities. Daily responsibilities include answering phone calls and messages, responding to inquiries, handling reservations and cancellations, and maintaining accurate guest records. The role also involves coordinating with housekeeping and other departments, processing payments, and ensuring the reception area remains orderly and inviting. The Receptionist is expected to offer friendly, solution-oriented support to guests, reflecting the relaxed and adventurous character of Le Pirate Destinations.

Qualifications

• Strong guest service and hospitality skills, with the ability to create a welcoming and helpful environment for travelers.
• Effective communication skills in spoken and written English; additional language abilities are an advantage.
• Basic administrative and organizational skills, including handling bookings, payments, and guest records accurately.
• Comfort using computers, reservation systems, and common office software.
• Ability to work on-site in Lombok, including weekends and holidays as needed.
• Previous experience in reception, front office, or customer-facing roles in hospitality or tourism is beneficial.
• Positive attitude, reliability, and readiness to work in a team-oriented, island-resort environment.
• Relevant education or training in hospitality, tourism, or a related field is an advantage but not mandatory.
• Placement: Gili Meno, Lombok Utara, NTB