About Gently
Gently is a personal care brand for babies and kids, built with a strong commitment to gentle formulations, proven efficacy, and a health-conscious lifestyle. We move fast because the needs of millions of Indonesian children can't wait. At Gently, quality, safety, and compliance are at the core of everything we do ensuring parents can trust every product they use for their children.
What You Will Do
- Conduct sampling of finished goods for analysis and inspection based on bulk product parameters and sensory reference standards.
- Perform finished goods inspection using approved methods and procedures, with a maximum timeline of 2 working days after products are received by the Warehouse team.
- Prepare detailed inspection reports (organoleptic, physical-chemical, and sensory test results) and submit them to the Quality Manager for verification and approval.
- Manage finished goods retention samples, including sampling, storage, monitoring, and destruction in accordance with SOP.
- Operate, clean, and maintain Quality Laboratory equipment used for QC testing in compliance with established SOPs.
- Request procurement of QC supplies, stability testing materials, and laboratory equipment calibration to the Quality Manager.
- Execute long-term stability testing programs for finished goods post-production across all company products.
- Ensure all stability programs run according to the defined timeline and protocol.
- Develop and maintain a complaint database covering complaints from e-commerce/online channels and offline channels, in coordination with the Customer Service team.
- Propose corrective and preventive action plans (CAPA) and participate in complaint reviews with the Quality Manager, management, relevant internal PICs, manufacturers, and suppliers.
- Re-check returned finished goods from distributors and/or logistics partners, record findings into the complaint database, and propose follow-up actions together with the Quality Manager.
- Assist in the preparation and updating of SOPs related to Quality Compliance and Complaint Management.
What We're Looking For
- Bachelor's degree in Pharmacy, Chemistry, Food Technology, Biology, or a related field.
- 12 years of experience in Quality Control, Quality Compliance, or a similar role (Officer level).
- Hands-on experience using viscometer and pH meter.
- Good understanding of document control systems and quality documentation practices.
- Familiar with QC testing methods for cosmetic, personal care, or FMCG products.
- Detail-oriented with strong analytical and reporting skills.
- Able to work cross-functionally with Customer Service, Warehouse, Manufacturing, and Suppliers.
- Strong sense of responsibility, integrity, and commitment to quality and compliance.
- Comfortable working in a fast-paced and growing environment.
- Willing to be placed in Cikarang Utara.
Why Join Gently
- Be part of a mission-driven brand focused on children's health and safety.
- Work in a growing company where quality truly matters.
- Opportunity to contribute directly to product excellence and customer trust.
- Collaborative environment with exposure to cross-functional teams.
