QA Telesales

Qualifications:

• Bachelor's degree in Business, Communications, or a related field (preferred but not required).
• 2+ years of experience in quality assurance for telesales or customer service in iGaming industry.
• Strong analytical skills with the ability to evaluate conversations objectively.
• Excellent listening and attention to detail.
• Knowledge of telesales techniques and customer engagement strategies.
• Experience with QA tools and CRM systems.

Preferred Skills:

• Familiarity with call monitoring software and reporting tools.
• Experience in sales coaching or training.
• Understanding of compliance regulations related to telesales.
• Ability to handle sensitive information with confidentiality.