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Shopee

QA Claim - SPX Express

Shopee
Indonesia
1-3 Years

This job is no longer accepting applications

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  • Posted 2 months ago

Job Description

Job Description:

  • Conduct periodic sampling of claim tickets from the CRM system to ensure agent handling is in compliance with applicable SOPs, guidelines, and policies.
  • Identify handling errors, misclassification, or process non-compliance, and document QA findings along with their categories and severity levels.
  • Provide feedback to agents or relevant teams and perform follow-up corrective actions on QA findings until resolution.
  • Prepare weekly and monthly QA reports covering error rates, trends, and recurring issues, and provide process improvement insights to operational teams and management.


Requirements:

  • Minimum education Diploma (D3) or Bachelor's degree (S1) (preferred).
  • At least 1 year of work experience as a Quality Assurance (QA).
  • Strong understanding of operational process flows, QA checklists, and logistics processes (an advantage).
  • Proficient in using Microsoft Excel and spreadsheet tools for data analysis and reporting.
  • Demonstrated strong communication and collaboration skills when coordinating with agents and relevant stakeholders.
  • Proven strong commitment to a team-oriented work environment, with the ability to actively contribute expertise to improve team performance and process effectiveness.

Diploma

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Quality Assurance
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 140478069

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Last Updated: 24-02-2026 01:22:31 PM
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