FIND YOUR BETTER AT AIA
If you believe in better, we'd love to hear from you.
About the Role
To develop and maintain relationship with providers with objective to provide the best-in-class service & capability for AIA & its customers
Providers Management:
- Develop and maintain cooperation with providers (hospitals, clinics, dentist, pharmacies, optics, etc).
- Develop AIA Platinum Providers with the agreed criteria & qualifications.
- Review PKS, SKS and addendum on the request from the provider or company.
- Provide best customer journey (experience) when dealing service with the providers, including the target SLA of LOG (admission & discharge).
- Prepare regular report e.g monthly top 10 providers in term of payment, utilization, etc
- Holding regular performance dialogue meeting
- Holding gathering event and joint promotion with the appointed / selected providers
Settlement and Complain Handling
Ensure all complaints can address in timely manner
Minimum Job Requirements:
Education and experience:
- Bachelor's degree with good knowledge in Insurance principal and medical
- Experience - 3 years minimum
Specific skills:
- Have a good knowledge in system, claim process at TPA, Insurance Principal and AIA policy provision
- Able to work under pressure, good leadership, good communication
- Good leadership and decision-making skill
