FIND YOUR BETTER AT AIA
If you believe in better, we'd love to hear from you.
About the Role
Responsible to Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets
Primary Focus & Responsibilities:
- Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets
- Set clear KPI, monitor performance, and implement interventions to uplift productivity
- Oversee consistency and quality of customer conversations, ensuring they meet regulatory standards and customer experience expectations
- Identify emerging customer pain points or feedback themes, work with cross-functional teams to improve customer satisfaction
- Translate company S2S strategy into execution, plans, and customer engagement protocols
- Optimize lead generation through segmentation insights, process improvements and targeted engagement campaigns
- Ensure smooth collaboration with field agents and agency leaders, reinforcing feedback loops on lead quality and follow-up effectiveness
Requirements:
- 6-10 years of experience in insurance sales, customer engagement, tele sales, or service-to-sales leadership roles
- Proven track record in managing outbound customer engagement teams and driving sales productivity in life or health insurance
- Strong grounding in customer experience improvement
- Experience in coaching frontline teams, implementing performance frameworks, and driving capability uplift
