Project Manager

Job Responsibilities:

1. Lead the business development of the company's F&B SaaS products and digital solutions in the Malaysia market, develop customer acquisition strategies, and drive sales target achievement.
2. Proactively identify and acquire local and international restaurant chains in Malaysia, with a focus on multi-outlet brands across QSR, Coffee & Tea, Bakery, Casual Dining, Restaurant Groups, and related segments. Identify customer needs in areas such as POS, Ordering, Payment, Loyalty, Inventory, and store digitalization.
3. Independently manage the full sales cycle, including lead generation, customer outreach, business meetings, needs analysis, product demonstrations, solution discussions, commercial negotiations, and contract signing.
4. Build and continuously manage a healthy Sales Pipeline, using CRM to track opportunity stages, deal values, and sales forecasts, and take ownership of sales results.
5. Build and maintain a strong local partner ecosystem in Malaysia, including payment providers, SIs, ISVs, channel partners, hardware vendors, industry associations, and other service providers, driving joint business development and channel partnerships.
6. Act as the key commercial interface for the Malaysia market, working closely with Pre-Sales, Product, R&D, Delivery, and Customer Success teams to drive successful implementation of key projects and identify opportunities for upselling, outlet expansion, and group-level partnerships.
7. Continuously gather local customer insights, competitive intelligence, and market trends to provide recommendations for product localization, pricing strategies, and Go-to-Market (GTM) strategies.

Requirements:

1. 5+ years of experience in B2B Business Development, Enterprise Sales, Solution Sales, or related roles, with proven experience in market development in Indonesia.
2. Strong understanding of the Malaysian business environment, with good knowledge of F&B, SaaS, POS, Payment, ERP, CRM, Retail Technology, or enterprise digital solutions. Experience in Restaurant SaaS / POS is highly preferred.
3. Strong Hunter Mindset with proven ability to acquire new customers, independently identify prospects, build a sales pipeline, and drive deals to closure with limited Marketing Lead support.
4. Proven sales track record with the ability to independently manage the entire sales process, from customer acquisition and needs analysis to solution selling, commercial negotiation, and contract signing.
5. Strong customer communication, business negotiation, and consultative / solution-selling skills, with the ability to engage effectively with Business, IT, Finance, Procurement, Management, and C-level stakeholders.
6. Strong ownership, results orientation, and self-motivation, with the ability to proactively coordinate resources and solve problems in a cross-country, cross-cultural, and cross-functional environment.
7. English as the primary working language. Business communication skills in Bahasa Malaysia / Malay and/or Chinese are preferred. Chinese language skills will be an advantage when collaborating with the China headquarters and regional teams.
8. Familiarity with CRM, Sales Pipeline Management, and Sales Forecasting, with strong awareness of sales process management.

Preferred Qualifications:

• Experience in B2B software sales, particularly POS, Restaurant SaaS, Payment, ERP, CRM, or related solutions.
• Existing network or proven customer relationships with restaurant chains, F&B brands, or restaurant groups in Indonesia.
• Proven track record of successfully developing a new market or new business from 0 to 1.
• Experience in Enterprise / Key Account Sales and engaging with C-level stakeholders.
• Experience in Payment, Food Delivery Platforms, Fintech, Telco SME, or Merchant Ecosystems.
• Experience with Chinese technology / SaaS companies or multinational technology companies expanding across Southeast Asia.
• Experience in both Direct Sales and Channel / Strategic Partnership Development.