About Us
LG Sinar Mas Technology Solutions (LG Sinar Mas) is the joint venture of LG CNS and SM+, delivering world-class IT modernization, cloud, data center solutions and digital as well as AI transformation services across Indonesia. With a mission to become Indonesia's No. 1 IT services company, we combine LG CNS's global engineering excellence with Sinar Mas's deep local intelligence to help organizations build secure, scalable, and future-ready digital systems
Role Overview
Supports the Service Delivery Manager (SDM) in ensuring structured governance, financial accuracy, contract compliance, and operational coordination across all service towers, including billing validation and administrative control.
Responsibilities:
- Support SDM in overall managed service governance and coordination
- Maintain consolidated reporting across all technical towers
- Track SLA, KPI, and operational performance metrics
- Monitor project/service milestones, deliverables, and timelines
- Support financial tracking (FTE utilization, cost tracking, billing validation)
- Coordinate service review meetings (weekly/monthly/quarterly)
- Maintain risk, issue, and action log register
- Ensure documentation compliance and audit readiness
- Support change governance and approval tracking
- Act as coordination point between tower leads and management
Qualifacation:
- Fresh Graduate (02 year experience) in: Management / Accounting / Information Systems / Industrial Engineering / IT / related field - Internship exposure to reporting, finance, or administrative coordination is a plus
- Basic understanding SLA and KPI concepts
- Basic financial and billing principles
- IT service management fundamentals
- Basic knowledge of: Microsoft Excel (formulas, pivot, reconciliation)
- Basic financial calculation and invoice validation knowledge
- Experience in doing documentation and reporting preparation
- Willing to learn ITIL framework
