Product Manager - Experiments

About the Job

Our Experiments team builds growth engines for Xendit through experimental products. We do this by pushing the frontiers of what is possible in the industry and creating modern solutions to old problems. As part of the Experiments team, you may become part of a team that builds from 0 to 1, from 1 to 1,000, or from 1,000 to the moon. It requires flexibility and adaptability to take on new challenges in order to grow an early-stage product.

To build from the ground up, we take ideas, customer pain points, or gaps in the market, push out an MVP at speed and iterate to find product-market fit. This team presents a unique opportunity for people who are looking to build something new, rather than scaling mature products. People who join this team have a strong interest in growth (personally and professionally) and, therefore, a continuous improvement mindset.

We're looking for a passionate individual who is willing to do whatever it takes to help us grow the consumer credit business. This will involve strategizing product market fit, cultivating business partnerships, and executing credit operations.

Minimum Qualifications

• At least 3+ years of product management experience in the consumer space
• You have managed technical software products from ideation to shipping for a fast-growing company
• Strong technical background with understanding of mobile apps, APIs, and system architecture
• Ability to be the intermediary for complex technical concepts discussed between technical stakeholders and non-technical stakeholders
• You obsess over details to ensure that your product meets your users acceptance criteria
• You speak to users directly to understand their needs
• You're comfortable with ambiguity and a very quickly changing environment
• Strong analytical skills to track performance metrics and improve operational efficiencies
• Proficiency in tools like Excel, SQL, or operational systems (e.g., decisioning software)
• Strong capability to collaborate effectively with internal stakeholders and external partners
• You can coordinate on-time delivery of a project to specification across teams where you don't have line-management responsibility
• You thrive on autonomy and have proven you can push towards a goal by yourself

Preferred Qualifications

• Experience in managing API-first products
• Hands-on experience managing diverse credit scopes and handling various consumer lending product types

Responsibilities

• Understand the underlying architecture of the mobile app and backend systems. Collaborate closely with both business and engineer teams to assess technical feasibility, identify risks, and ensure scalable and robust solutions.
• Collectively build a credit business from the ground up with new, innovative products not yet available in the market
• Engage in product discovery to develop and iterate MVPs, based on available data, user research and third-party sources
• Prioritize and build features based on business impact and expected growth
• Translate customer and ops needs and regulatory constraints into product requirements for your team
• Lead and collaborate with a team of engineers to build, release, measure, review and improve your products
• Understand key product metrics and operational KPIs, and able to analyze data and give actionable recommendations to improve overall metrics
• Support execution of day-to-day operations, including but not limited to growth/marketing operations, customer support, fraud monitoring etc
• Work with credit risk and engineering team to optimize decisioning processes, address operational challenges, and enhance policy effectiveness