It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
- Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.
- Work with various teams (Product, Finance, Engineering, Marketing, and Market Management teams) to onboard a scalable system to serve our markets. This entails a deep understanding of existing standard operating procedures (SOP) and system as well as continuous work to improve business processes to realize scalability.
- Onboard new partnerships and develop as well as implement Standard Operational Procedures across teams.
- Focus on business, our inventory reliability (always available and bookable), as well as post purchase experience. Troubleshoot and solve cases that arise in delivering our operational processes
- Turn data into actionable insights about our users to drive product decisions, explain trends across data sources, potential opportunities for growth or improvement, and data caveats for data analysis
- Analyze our processes and initiate changes and improvements to help scale our operations and enhance user experience on products that require operational support.
- Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.
- Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery
Requirements
- Pursuing an S1/Bachelor's degree in Computer Science. Currently in the 3rd or 4th year of study.
- Have analytical skills and understanding or good intuition of user's behavior.
- Detail-oriented, self-motivated, and able to thrive in a fast-paced and dynamic environment.
- Dependable, flexible, and able to maintain confidentiality.
- Excellent communication skills in English both verbal and written.
- Preferred but not required: participating in competitive programming or other technology or product competitions and previous internship experience in similar roles.
- Available to work from the office for 5 days a week.
