About The Role
Pinhome is seeking a
B2B Lead to build and own our B2B services business line end-to-end.
This role carries full P&L ownership and is responsible for building, operating, and scaling Pinhome's B2B services offering across commercial and residential property segments. The ideal candidate brings a
strong existing network of potential B2B clients particularly in facility management, property management, or commercial real estate and has a proven track record of converting relationships into revenue.
Beyond commercial capability, this role requires someone with
hands-on operational or technical exposure to facility services, enabling them to credibly assess client needs, design fit-for-purpose service solutions, and ensure quality delivery at scale.
You will work closely with senior leadership and central teams to establish a robust, execution-ready B2B operating model ensuring Pinhome delivers enterprise-grade service quality while maintaining operational discipline and profitability. This is a highly cross-functional leadership role that combines commercial ownership, account leadership, operational design, and team building.
What You Will Do
Business & P&L Ownership
- Own the end-to-end P&L of the B2B services business line
- Define pricing strategy, margin structure, and cost discipline across services
- Drive sustainable revenue growth while maintaining service quality and delivery reliability
Commercial & Client Development
- Leverage your professional network and industry relationships to build a qualified pipeline of B2B clients
- Lead client engagements end-to-end from prospecting, proposal development, and contracting through onboarding and ongoing account management
- Build long-term client partnerships grounded in performance, trust, and accountability
- Identify and map client needs across service categories, translating them into tailored service packages
Service Model & Solution Design
- Design and formalize B2B service models, engagement structures, and contracting frameworks
- Define SOPs, SLAs, governance mechanisms, and escalation models suitable for enterprise and institutional clients
- Apply your facility service or operational background to ensure proposed solutions are technically sound, operationally feasible, and scalable
Operations & Delivery Oversight
- Oversee end-to-end service delivery across multiple service categories
- Ensure operational excellence across fulfillment reliability, service quality and compliance, and vendor/subcontractor performance
- Work closely with Operations, Supply, and Quality teams to continuously improve delivery standards and resolve service gaps
Team Building & Leadership
- Build and lead the core B2B team including commercial, operations, and support roles as the business grows
- Set clear ownership, performance expectations, and execution cadence
- Act as a hands-on leader during critical client engagements and operational milestones
Cross-Functional Collaboration
- Partner with Category, Operations, Supply, Finance, Legal, and Product teams to ensure alignment
- Translate client requirements into internal execution plans and system requirements
- Represent B2B priorities in senior management discussions
What You Will Need
- 58 years of experience in B2B services, facility management, building management, or operations-led service organizations
- Established network of potential B2B clients in sectors such as property management, commercial real estate, hospitality, co-working, or corporate facilities
- Demonstrated ability to acquire and develop client relationships from scratch not just manage existing accounts
- Operational or technical background in facility services (e.g., cleaning, maintenance, building operations) that enables credible client advisory and quality oversight
- Proven experience owning or managing a business line or P&L
- Strong capability in commercial negotiations, solution selling, and client management
- Solid understanding of SOP/SLA design, service governance, and delivery operations
- Comfortable with pricing, margin analysis, and cost control
- High ownership mindset with the ability to build structure in ambiguous, fast-moving environments
- Excellent communication, leadership, and decision-making skills
About The Team
This role is the single accountable owner of Pinhome's B2B services business. Success is measured by:
- Client acquisition, satisfaction, and retention
- Service quality and delivery reliability
- Business profitability and scalability
The role operates with high autonomy while being closely aligned with senior leadership. B2B services require enterprise-grade discipline, clarity of ownership, and operational rigor. This role ensures Pinhome delivers B2B services with the reliability, accountability, and professionalism expected by institutional clients while building a scalable foundation for long-term growth.
