This role supports end-to-end People Operations across the employee lifecycle, ensuring accuracy, compliance, and a positive employee experience. The successful candidate brings a structured, detail-oriented approach, collaborates effectively with stakeholders, and demonstrates openness to process improvement, digital tools, and emerging Automation and AI-enabled ways of working.
- Key Responsibilities*
- Support day-to-day People Operations across the employee lifecycle, including onboarding, probation tracking, employee changes, and offboarding
- Maintain accurate and up-to-date employee records within People systems and digital platforms
- Prepare and issue documentation (e.g. contracts, letters, checklists) in line with approved templates, internal policies, and compliance requirements
- Support statutory administration, including BPJS Kesehatan and BPJS Ketenagakerjaan registrations, updates, and deactivations
- Assist with employee benefits administration (e.g. insurance), coordinating with external vendors as required
- Respond to employee queries in a timely, professional, and service-oriented manner
- Support payroll preparation by ensuring data accuracy and timely processing of employee changes (e.g. transfers, promotions, extensions)
- Assist in government reporting, audits, and preparation of documentation
- Contribute to employee engagement and wellness initiatives
- Support continuous improvement of people's processes, documentation, and data quality, including opportunities to leverage automation and digital solutions
- Provide ad hoc support to People Team projects and cross-functional initiatives as needed
- Key Competencies & Mindset*
- Strong attention to detail with a high level of accountability and data accuracy
- Structured and organized, with the ability to manage multiple tasks and deadlines effectively
- Service-oriented mindset with clear and good communication skills
- Able to work independently while collaborating effectively within a team environment
- Continuous improvement mindset, with an interest in simplifying processes and enhancing efficiency
- Qualifications & Experience*
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related discipline
- 23 years of experience in HR administration or HR operations
- Proficient in English, both written and verbal
- Comfortable working with People's systems and digital tools; proficient in Microsoft Office
- Basic knowledge of Indonesian labour regulations
- Basic knowledge of PPh 21 is an advantage
- Ability to handle confidential and sensitive information with professionalism and discretion
