Role Description
Our Client is looking for for Operations Supervisor who will be responsible for overseeing day-to-day service delivery across Asset Monitoring & Maintenance Platform and Tyre Management Services. The role ensures smooth customer onboarding, efficient IoT deployments, and effective management of tyre service operations while supervising field teams to meet service quality, safety, and customer satisfaction standards.
Key Responsibilities
1. Customer Onboarding & Implementation
- Manage onboarding processes for new customers, ensuring smooth installation, training, and platform adoption.
- Coordinate with engineering, product, and sales teams to ensure customer expectations are met during the onboarding journey.
- Support customers in transitioning from manual processes to digital maintenance and monitoring workflows.
2. Service Operations Supervision
- Oversee Tyre Management Service operations, including tyre inspections, tyre change scheduling, and reporting.
- Supervise IoT telematics device installation, troubleshooting, and maintenance.
- Ensure service SLAs, schedules, and operational workflows are consistently achieved.
- Act as the first point of escalation for customer operational issues.
3. Team Leadership & Resource Allocation
- Supervise and guide field teams including technicians, tyre inspectors, and installers.
- Allocate resources and assign tasks effectively to ensure timely service delivery.
- Monitor and evaluate team performance, providing coaching and support for continuous improvement.
- Ensure compliance with safety, quality, and operational standards.
4. Operational Excellence & Reporting
- Track and report on key operational KPIs such as uptime, SLA compliance, technician productivity, and customer satisfaction.
- Use data and analytics to identify inefficiencies, propose improvements, and implement corrective actions.
- Maintain accurate service records, inspection reports, and dashboards for both internal tracking and customer transparency.
- Support audits, compliance checks, and quality reviews as needed.
Qualifications & Requirements
- Minimum 3 years experience in operations, fleet maintenance, service delivery, or IoT/telematics deployments.
- Proven leadership experience in supervising field staff or service teams.
- Strong organizational and problem-solving skills; ability to manage multiple customers and projects simultaneously.
- Working knowledge of IoT devices, telematics systems, or fleet management technology.
- Strong communication, customer service, and stakeholder management skills.
- Willingness to travel for site visits and customer support.
Preferred / Nice to have
- Experience in tyre management, fleet operations, or mining/transport services.
- Familiarity with CMMS (Computerized Maintenance Management Systems), SaaS platforms, or digital workflow tools.
- Background in continuous improvement, KPI monitoring, and operational process optimization.
