Job Title
Operational Manager (Media & Digital Marketing Agency)
Job Description
PT Otto Media Grup is a dynamic media and digital marketing agency working with brands, creators, and business partners across various industries. We are looking for an experienced Operational Manager to oversee daily operations, improve workflow efficiency, and ensure smooth coordination across teams.
The ideal candidate is a strong executor, well-organized, presentable, and experienced in agency operations. Mandarin-speaking ability is a strong advantage, especially for coordination with international or Chinese-speaking partners.
Key Responsibilities
- Oversee and manage daily operational activities across departments (content, marketing, sales, production, and support teams)
- Develop, implement, and improve operational SOPs to ensure efficiency and consistency
- Coordinate closely with management to execute business strategies and operational plans
- Monitor team performance, timelines, and operational KPIs
- Ensure smooth cross-functional communication and workflow within the agency
- Handle operational issues, risk management, and problem-solving on a day-to-day basis
- Support project execution and ensure deliverables are met according to deadlines
- Coordinate with external vendors, partners, and clients when needed
- Prepare operational reports and provide insights to management
Qualifications
- Female
- Proven experience as an Operational Manager / Operations Lead / Operations Supervisor
- Background working in a media agency, digital marketing agency, or creative agency is required
- Ability to speak Mandarin is a strong advantage (Chinese background is a plus)
- Strong leadership, coordination, and execution skills
- Good communication and presentation skills
- Professional appearance, good looking, and confident demeanor
- Highly organized, detail-oriented, and proactive
- Able to multitask and work in a fast-paced agency environment
- Willing to work full-time from office (WFO)
