The Operational Manager (OM) plans, directs, and coordinates the operations of the Property. Duties and responsibilities include formulating policies, managing daily operations, as well as planning & managing human resources. OM is responsible for every aspect of the property, achieving optimum standards of service and value to guest with profit objectives in a manner consistent with the company's policies, philosophy and targets.
Job Description:
- Manage efficiently operations and cost control of all departments and facilities.
- Review and manage instructions given by his leader for financial numbers, such as Profit and Loss, EBITDA, ADR, budget etc.
- Looks into the productivity of the various departments and works with the respective departments to increase efficiency.
- Ensure that all staffs receive timely skills upgrading and relevant training, such as Ascott Moment training / briefing, OJT for new hire, induction etc.
- Spearhead the Environmental, Health and Safety initiative, ensuring the workplace is safe, the environment is protected and any risk is removed or mitigated including the GSTC and sustainable plan of the property.
- Work with P&C on recruitment and participating in the hiring of department heads and key positions as per DOA..
- Review guests feedback and strive to improve on services.
- Ability to cultivate good business working relationships with guests, owners and stakeholders.
- Ensure adherence to relevant legislation, fire, licensing, employment etc.
- The attainment and maintenance of service levels that exceed expectations.
Requirements:
- Minimum bachelor's degree in hospitality, Business Management, or related discipline
- At least 5 years of experience in hotel operations, with managerial exposure across departments
- Solid understanding of overall hotel operations, including Front Office, Housekeeping, Engineering, and F&B coordination
- Strong leadership, analytical, and organizational skills
- Proven ability to drive operational efficiency, quality standards, and cost control
- Excellent communication skills in English; able to collaborate effectively with stakeholders
- Results‑oriented, hands‑on, and capable of managing daily operations in a dynamic environment
