This position will be placed for one of our business of PT Paramount Enterprise International.
Job Description:
- Operational Oversight: Manage daily hotel operations, including room bookings, guest services, housekeeping, and maintenance to ensure guest satisfaction and operational efficiency.
- Staff Management: Recruit, train, and supervise staff across various departments, ensuring high performance and adherence to hotel standards.
- Financial Management: Develop and implement business strategies to achieve financial goals, including setting room rates, budgeting, and forecasting revenue and expenses.
- Customer Service: Handle customer complaints and queries, ensuring a high level of guest satisfaction and addressing any issues promptly.
- Quality Control: Maintain high standards of cleanliness, presentation, and service delivery throughout the hotel.
- Health and Safety: Ensure compliance with health and safety legislation and licensing laws.
- Strategic Planning: Plan and direct hotel operations to achieve business objectives and maximize profitability.
- Communication: Promote a positive employee relations culture through effective communication and regular team meetings.
Job Qualification:
- Min. Bachelor Degree in hospitality management, business administration, or a related field.
- Min. 5 years experience as GM Operation Hotel.
- Proven leadership skills and experience in managing hotel operations and staff.
- Excellent customer service skills to ensure guest satisfaction.
- Strong communication and interpersonal skills to effectively manage staff and interact with guests.
- Ability to handle multiple tasks and work under pressure.
- Willing to be placed in Gading Serpong.
