Online Food Delivery Platform Manager - K-Club Group
Location: Seminyak, Bali
K-Club Group is a recognised lifestyle and hospitality brand in Bali, with operations across hospitality and food and beverage.
We are seeking a capable and commercially minded Online Food Delivery Platform Manager to oversee and strengthen the performance of our online food delivery operations. This is a full-time, on-site role based in Seminyak for someone who understands platform operations, execution standards, performance analysis, and customer experience in a fast-moving food and beverage environment.
Role Overview :
The successful candidate will be responsible for the day-to-day management of our online food delivery channels, ensuring strong store performance, smooth operational flow, timely order fulfilment, and high levels of customer satisfaction. The role requires close coordination with internal teams to improve service quality, optimise platform performance, and support sustained revenue growth.
Key Responsibilities
- Oversee the daily operations of online food delivery stores across major delivery and marketplace platforms
- Manage store performance, order flow, customer experience, and service standards across all online channels
- Coordinate with internal teams on menu availability, pricing, promotions, inventory alignment, and operational readiness
- Monitor and analyse performance metrics to identify trends, address operational gaps, and improve efficiency
- Develop and implement strategies to strengthen sales performance and platform execution
- Maintain a high standard of responsiveness, accuracy, and consistency across all online delivery operations
Qualifications
- Minimum 3 years proven track record in managing merchant operations across major food delivery and marketplace platforms, for example GoFood, GrabFood, ShopeeFood, and similar platforms
- Solid experience in the food and beverage industry
- Strong programme management and analytical skills, with the ability to identify trends, solve operational issues, and improve performance
- Strong communication skills and the ability to work effectively with internal teams, stakeholders, and external partners
- Native-level fluency in Bahasa Indonesia and strong professional fluency in English, both written and spoken
- Hands-on, detail-oriented, commercially aware, and highly organised in approach
What We Offer
- Competitive salary and performance incentives
- A fast-paced and growth-driven working environment
- Opportunity to contribute meaningfully within an established hospitality group
- Scope to improve, scale, and strengthen an important operating channel within the business
Important
Due to the nature of the role, preference will be given to candidates whose experience closely matches the requirements listed above.
