Officer, Desk Collection

About You

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You enjoy doing purpose-led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and can bounce back from setbacks
• We strongly encourage individuals with disabilities to apply. We believe in equal opportunity and strive to create an inclusive workplace where everyone can thrive.

What you'll do and what success looks like in this role:

• Making outbound calls to customers before the due date as a payment reminder.
• Contacting delinquent customers after the due date to demand payment.
• Maximizing credit collection effectiveness by actively contacting customers and securing Promises To Pay (PTP).
• Enforcing payment terms according to the contract.
• Performing skip tracing.
• Preparing daily to monthly reports related to targets.

What Is Required and What We're Looking For

• Minimum 2 years of work experience as a desk collector.
• Skilled in banking/financial services.
• Possesses strong communication and negotiation skills.
• Proficient in operating Microsoft applications (Word and Excel).