Job Summary
Billing and Invoicing work is focused on designing and ensuring compliance with billing and invoicing processes including: - Information verification (e.g., ensure accuracy of billing information, negotiated terms and compliance with current legislation) - Monitoring customer accounts (e.g., ensure payments made on time, report on overdue accounts, etc.) - Resolving billing discrepancies (e.g., investigate and resolve billing and invoicing errors, recommend process improvements to avoid future errors, etc.) - May include collections activities Specialization Match Note: Para-Professional incumbents verify information (e.g., ensure accuracy of billing information, negotiated terms, etc.) and complete invoice data entry.
Job Description
Key Responsibilities:
Collection & Reconcile Management HBB
- To do collection for all outstanding customers
- Payment reminders for all HBB Customers
- Process payments, refunds and adjustment
- Problem resolution for billing and customer credit issues
- Problem resolution for customer payment issue
- Report on collection activity and accounts receivable status
- Change Payment Method in Siebel
- Register or unregister for auto debit customers
- Dunning monitoring to ensure that all dunning process run well
- Payment Reconciliation with Payment Partners including coordinate with related stakeholders if data not completed.
- Support for additional payment point
Qualification
- Proven experience as Collection and Payment specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Ability to think strategically and to lead
Related Experience
- At least 3 years experience as a collection expert, or a similar customer support role.
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to solve issue on billing and payment
- Background in collection and payments activities
- Strong problem solving skills and willingness to roll up one's sleeves to get the job
- Skilled at working effectively with cross functional teams in a matrix organization
Skills
- Good understanding of CRM, NRM and Simponi AX
- Understanding of basic accounting and accounts payable principles
- Knowledge of relevant legal requirements
- Negotiation and conflicts resolution (Skilled in negotiation)
- Experience reconciling accounting figures and financial records
- Problem-solving skills
- Excellent communication skills (written and oral)
- Accurate data entry skills
- Client relationship management and customer service skills
- Team player with the ability to work with multiple parties
- Intermediate to advanced computer software skills, including Excel and Accounting packages
- Customer Relationship Management
Leadership Competencies
- Collaborating
- Quality Orientation
- Managing Work
- Initiating Action
- Analysis
- Applied Learning
- Building Customer Loyalty
Technical Competencies
- Billing and Invoicing
- General Accounting
- Accounts Payable and Receivable
- Financial Reporting
Behavioral Expectations
Personality Traits
Internal Stakeholders
External Stakeholders 
