Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)
Responsibilities
- Oversee the day-to-day operations of the agency network, ensuring efficient and effective service delivery to customers
- Manage and coordinate the activities of the agency staff, including training, performance monitoring, and problem resolution
- Develop and implement strategies to enhance the agency network's productivity and customer satisfaction
- Collaborate with the Technology & Operations team to identify and implement process improvements, automation, and technology solutions to streamline agency operations
- Analyze agency performance data and provide insights to the management team to support decision-making and strategic planning
- Ensure compliance with all relevant policies, procedures, and regulatory requirements
- Serve as a subject matter expert and provide guidance to the agency network on operational matters
Requirements
- Minimum 5 years of experience in a similar role within the banking or financial services industry
- Strong understanding of agency operations, including customer service, transaction processing, and compliance requirements
- Proficient in data analysis and reporting, with the ability to interpret and present insights effectively
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams
- Proven track record of implementing process improvements and driving operational efficiency
- Adaptable to change and able to thrive in a dynamic, fast-paced environment
- Ability to work independently and take ownership of tasks and projects
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Jakarta Head Office
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
