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Job Summary

We are looking for a detail-oriented Analyst freelancer to ensure the quality and performance of our AI voice robots. You will be responsible for testing, analyzing call data (ASR/LLM/TTS), and optimizing conversation flows to support successful product launches.

Key Responsibilities

Quality Assurance: Conduct detailed reviews of call logs to evaluate ASR, LLM, and TTS performance; identify and document issues for improvement.
Process Monitoring: Ensure all operational processes within the call flow function smoothly and efficiently.
Reporting: Analyze operational data to create concise summaries and performance reports for stakeholders.
Testing: Perform rigorous internal testing (UAT) to ensure the robot is bug-free prior to launch.
Flow Design: Assist the Product Manager (PM) in designing conversation scripts and logical robot flows.
Data Support: Support the PM by organizing, cleaning, and managing operational call data as needed.

Requirements

Experience in operations, QA, or data analysis (preferably in AI, SaaS, or Call Centers).
Understanding of conversational AI concepts (ASR, TTS, LLM) is highly preferred.
Strong analytical skills with the ability to synthesize data into actionable insights.
Excellent written and verbal communication skills for script design and reporting.
High attention to detail and ability to work collaboratively in a fast-paced environment.

AI Operations Analyst freelancer (Indonesia)