FIND YOUR BETTER AT AIA
We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.
We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About the Role
Lead and drive the identification and execution of key initiatives and TDA KPI-related projects, ensuring alignment with business goals and operational excellence.
Key Roles & Responsibilities:
- Lead the identification and recommendation of strategic initiatives and projects within the NBUW Department, including TDA KPI-related projects, ensuring alignment with operational goals and business priorities.
- Oversee the end-to-end development and execution of NBUW-related projects, including those tied to TDA KPIs. Ensure timely delivery, resource optimization, and measurable impact on operational performance.
- Ensure all IT system enhancements are aligned with NBUW operational requirements. Act as the key liaison between business users and IT to translate functional needs into technical solutions.
- Lead and coordinate all UAT activities for system enhancements and new implementations. Ensure thorough testing, stakeholder engagement, and readiness for deployment.
- Monitor and evaluate the performance of systems supporting NBUW functions. Identify areas for improvement and initiate corrective actions to maintain operational excellence.
- Collaborate with NBUW leaders & other relevant stakeholders to drive innovation and process simplification for NBUW enhancements & all project related business process improvement.
- File and manage requests to the System Division for new projects and system enhancements, including the preparation of and coordination of UAT activities.
- Collaborate to prepare, validate, and timely submission of regular reports related to NBUW operations. Ensure data accuracy, relevance, and alignment with business objectives.
- Collaborate with cross-functional teams to continuously improve reporting frameworks and insights for decision-making. Especially project related.
- Provide operational support to UW team in managing and maintaining requests submitted via all related platforms. Ensure requests are processed efficiently, aligned with business needs, and comply with internal governance standards. Act as an escalation point for requests.
- Guiding & Managing ad-hoc data requests, including those triggered by audits, investigations, or incident reports. Ensure data integrity, confidentiality, and timely delivery. Coordinate with relevant departments to gather, analyze, and present data that supports compliance, operational reviews, and strategic assessments.
Job Requirements:
- At least 2 years relevant experience in operational insurance.
- Having strong analysis.
- Excellent communication, interpersonal, and negotiation and skill.
- Proficient in windows (i.e. Word./Excel/Power Point).
- Positive attitude & hard working.
- Able to work under pressure and target/service oriented.
