As a IT Support Engineer, you will be involved in
- Resolving IT support requests from employees in person, email, chat tools or over the phone.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Repairing and replacing equipment as necessary.
- Monitoring, troubleshooting and maintaining computer systems and networks.
- Setting up accounts for new users
- IT training support for Onboarding and do check list for Offboarding.
- Logging all service requests and updating tickets as needed.
- Managing, procurement planning IT assets/equipment and updating Asset inventory.
- Coordinate with the SEA IT service team for testing new technology and rolling out new updates.
- Responsibility in contacting Apple/Lenovo authorized service centres.
- Willing to support overseas users
What we are looking for - the ideal profile
- Experience supporting both Windows and Mac OS operating systems
- Experience setting up a basic local network, VLAN, VPN.
- Familiarity with Technologies such as Google Workplace, Lenovo/Apple hardware, Sophos Endpoint security, Microsoft 365 Office apps, OpenVPN client, Slack, Zoom, Odoo helpdesk.
- Experience delivering IT support to senior members of staff within a large-scale organization.
- Conversational English
In return, you will be getting
- Hands-on experience working on real production backend systems using Java with the Spring Boot framework.
- Direct mentoring and technical guidance from experienced Backend Developers and Senior Engineers.
- Exposure to modern backend architectures, including microservices and asynchronous processing.
- Practical experience collaborating with cross-functional teams and technical teams from partner brands.
- A strong foundation in real-world software development practices, with the opportunity to grow into a full-time role.
