About Protergo Cyber-Security:
We are Indonesia's leading cyber-security company, specializing in both Blue Team (Defense) and Red Team (Attack) services. Founded by an experienced team of cyber-security experts and fully incorporated in Indonesia, we have an in-depth understanding of the nation's cyber-security landscape.
Job Description
- Monitoring networking connection 24/7 for Branch, Head Office and Data Center
- Monitoring and reporting any issue with critical environments in networking, security and server systems.
- Manage, coordinating and communicating all maintenance networking events to related users
- Manage networking device such as router, switch and server device into monitoring tools
- Create ticket problem if have incident connection and communicated to related users
- First layer troubleshooting if having connection failure (e.g check device networking)
- Escalation to provider for troubleshooting physical connection
- Feedback to related user for follow up closing ticketing problem
- Create reporting SLA link connection
Qualifications
- Bachelor of Information Technology or related education IT
- The willingness to shifting working
- The willingness to communicate and work in team environment
- Having knowledge of basic network routing and switching concept
- Having knowledge about basic skills IT networking such as IP address and protocol network
- Experience with networking device e.g Cisco, Juniper and Mikrotik (customized requirement of client)
- Experience using NMS tools such as PRTG, Nagios and other NMS tools
- A basics knowledge about server environment and virtualization concepts
- Good reporting documents
- Having certification CCNA or MTCNA is a plus
