National Operational Excellence Lead

Job Description Summary:

• Create engagement for continuous improvement and lead improvement for KPI through CI at national level.

• Create end-to-end project to support business productivity and improve cost.

Job Description:

• Purpose of National Operational Excellence Lead.

• Rejuvenate continuous improvement culture across organization(s).

• Monitor unit(s) for continuous improvement activities across functions.

• Doing internal training for LSS and coaching.

• Key Functional Roles and Responsibilities.

• Support and facilitate continuous improvement activities.

• Regular monitoring and follow up (activities and benefit tracking).

• Key contact and initiator to connect units, CoE and other functions.

• Run Black Belt scale project.

• Critical Success Factors.

• Engagement for continuous improvement.

• Improvement on unit(s) KPI through CI.

• Improvement on customer complaints, audit findings and MR.

• Continuous project in the pipeline.

• Regular CI event at National and Unit.

Job Requirements:

• Minimum 10 years of professional experience, with at least 5 years as Change Leader or Continuous Improvement Leader.

• Have formal training in Lean Six Sigma methodology, with strong understanding of process improvement frameworks and tools

• Certified Lean Six Sigma, Black Belt certification is highly preferred.

• Strong analytical and problem-solving capabilities, with the ability to identify process gaps and implement sustainable improvements.

• Proficient in data analysis tools, particularly Microsoft Excel and statistical tools such as Minitab or equivalent

• Experience in process mapping, root cause analysis, and performance measurement

• Demonstrated ability to lead cross-functional teams and drive change adoption within the organization.

• Strong communication and stakeholder management skills, with the ability to influence and engage at all levels of the organization.

• Good at English both writing or speaking.

Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person