Company Description
About the Company
Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.
Our Business
Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.
We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus biggest change in over 30 years of business, making it the most exciting time to join us.
Job Description
In this role as a Member Service Agent, you will manage inbound inquiries across multiple communication channels. More specifically, you are expected to have:
- Experience in a contact centre, hospitality, or other customer-facing environment (preferred).
- Previous experience in an omni-channel customer service role is an advantage.
- Strong rapport-building skills.
- Exceptional customer service skills across all communication channels.
- Highly developed interpersonal skills.
- Demonstrate strong English proficiency, both verbal and written.
Qualifications
- Manage a high volume of member inquiries while delivering personalized and exceptional service.
- Respond to members across multiple communication channels (phone, email, chat, etc.).
- Stay up to date with Accor Plus benefits, hotel offerings, and ongoing promotions.
- Adapt quickly to changing member needs and expectations.
- Resolve complex member inquiries or complaints in a professional and efficient manner.
- Maintain accurate records of member interactions in the system.
- Collaborate with internal teams to ensure seamless member experience.
Additional Information
- Worldwide Industry benefits
- Career development opportunities
