Maintenance Support Services Admin Staff

Monitor validity periods of customer maintenance contracts and renewal schedules.

Maintain and update maintenance contract and renewal databases.

Provide reminders to internal teams and customers regarding expiring contracts.

Support renewal processes by preparing required data and documentation for the sales/account team.

Compile, monitor, and coordinate preventive maintenance schedules with engineering teams and customers.

Ensure preventive maintenance is conducted according to agreed schedules and SLAs.

Document preventive maintenance activities and maintain proper records and reports.

Manage and monitor spare parts inventory in accordance with maintenance contract requirements.

Coordinate with warehouse, procurement, vendors, and internal teams regarding spare part availability.

Prepare and maintain administrative documentation and periodic maintenance reports.

Act as an administrative liaison between customers, engineering, sales, and vendors.

Bachelor's degree (S1) in Information Systems, Informatics Engineering, Management, or related fields.

Minimum 12 years of experience in administrative, maintenance, or IT support roles.

Basic understanding of IT maintenance, preventive maintenance, and renewal administration.

Familiar with inventory and spare part administration.

Proficient in Microsoft Office (Excel and Word).

Strong administrative, documentation, and time management skills.

Able to work independently and in a team.

Detail-oriented, quick learner, and adaptable to new processes.