Logistics Operations Associate

Early Applicant

1-3 Years

Job Description

Key Responsibilities

Order Fulfillment & Shipment Coordination
Monitor daily order queue and ensure timely handoff to warehouse/3PL partners.
Validate completeness of orders before dispatch (address, product type, documentation).
Delivery Tracking & Issue Resolution
Track and trace shipments to ensure on-time delivery.
Investigate and resolve delivery issues, including delayed shipments, failed deliveries, or lost devices.
Collaborate with Merchant Happiness (MH) to handle merchant inquiries and provide accurate AWB updates.
Warehouse & Inventory Management
Coordinate with internal or third-party warehouses to maintain optimal inventory levels.
Perform reconciliation between system stock and physical stock.
Monitor stock movements and initiate restocking when necessary.
3PL & Partner Management
Coordinate daily pickups, returns, and service requests with 3PL vendors.
Monitor SLA performance of delivery partners and escalate when performance drops.
Returns & Replacement Logistics
Manage the reverse logistics process for returned or defective devices.
Track replacement timelines and ensure SLA compliance.
Reporting & Process Optimization
Maintain real-time tracking dashboard of shipments and inventory movement.
Analyze delivery performance and suggest improvements to reduce cost and TAT.
Assist in the automation or digitization of logistics workflows.

Qualifications

Bachelor's degree in Supply Chain, Logistics, Business, or related field.
13 years experience in logistics or operations, ideally in fintech, e-commerce, or hardware distribution.
Understanding of 3PL operations, last-mile delivery, and inventory control.
Strong problem-solving skills and data accuracy.
Proficient in tools such as Excel/Sheets, internal dashboards, and warehouse systems.
Good communication and collaboration skills.