Loan Operations Head

Job Description

• Lead and oversee end-to-end loan operations including loan disbursement, documentation, maintenance, and repayment processing

• Ensure accuracy and timeliness of loan processing in line with internal policies and regulatory requirements

• Strengthen operational controls to mitigate risks and ensure audit readiness

• Drive process improvements, automation, and system enhancements to increase efficiency and scalability

• Collaborate closely with Business, Risk, Legal, Compliance, and IT teams

• Monitor service level agreements (SLA) and continuously improve turnaround time

• Handle escalations and ensure high-quality service delivery to internal and external stakeholders

• Lead, develop, and mentor the loan operations team

Requirements

• 10+ years of experience in loan/credit operations within banking or financial services

• Strong knowledge of loan lifecycle processes (origination, documentation, disbursement, servicing, and closure)

• Proven experience in leading operational transformation or system implementation projects

• Strong understanding of regulatory requirements and internal controls

• Excellent leadership, stakeholder management, and problem-solving skills

• High attention to detail with strong execution capability

• Experience in loan system implementation / migration

• Strong process improvement and automation mindset

• Ability to bridge Operations, Business, and IT effectively

• Hands-on leadership style with strong ownership and accountability