Lead of WorkMe (EAP Services / HR Consulting)

Responsibilities:

• Oversee WorkMes business-to-business operations, ensuring efficiency and goal alignment.
• Continuously improve processes to enhance productivity and performance.
• Develop and execute a product strategy aligned with market needs and business goals.
• Act as a Product Owner, collaborating with Product & Tech teams to enhance WorkMe services.
• Lead product testing and ensure solutions meet client and operational needs.
• Drive sales strategies and build strong relationships with corporate clients and partners.
• Ensure high client satisfaction through proactive engagement and retention initiatives.
• Analyze sales data, market trends, and client feedback to optimize WorkMes offerings.
• Conduct competitive analysis to identify growth opportunities.
• Lead cross-functional teams, fostering a culture of innovation and collaboration.
• Work closely with marketing and tech teams to align strategies and support product success.

Qualifications:

• Bachelor&aposs degree in Industrial & Organizational Psychology or Human Resource Management are preferred.
• Minimum 4 years of experience in operations, product management, business development, or a related field, preferably in B2B services.
• Proven track record in leading cross-functional teams and driving operational efficiency.
• Strong understanding of product strategy, development, and user experience.
• Familiarity with B2B mental health services, HR tech, or SaaS products is a plus.
• Ability to build and maintain relationships with corporate clients and stakeholders.
• Experience in sales strategy, client retention, and partnership development.
• Strong ability to analyze data, market trends, and user feedback to drive product and business improvements.
• Experience with performance metrics, reporting, and strategic decision-making.
• Excellent leadership, team management, and interpersonal skills.
• Strong ability to collaborate across product, tech, marketing, and operations teams.
• Strong verbal and written communication skills in both Bahasa Indonesia and English.
• Ability to thrive in a fast-paced, evolving environment and manage multiple priorities.