Japanese Speaker Customer Service

Location: Jakarta

Key Responsibilities:

• Handle customer inquiries from Japanese speaking clients through multiple channels, including phone (voice), email, and live chat

• Provide accurate information about products, services, and company policies

• Identify customer needs and deliver appropriate solutions in a timely manner

• Ensure all cases are properly documented in the system with complete and accurate details

• Maintain high levels of customer satisfaction by meeting quality and service standards

• Escalate complex issues to relevant departments when necessary

• Achieve individual and team KPIs, including service level and performance targets

Qualifications:

• Minimum High School Diploma with experiance, Associate's or Bachelor's Degree is preferred

• Proficient in Japanese (JLPT N3–N1 required)

• Intermediate level of English proficiency (spoken and written)

• Previous experience in Customer Service, Customer Support, or related fields is an advantage

• Strong communication and interpersonal skills

• Detail oriented with good documentation skills

• Strong problem solving abilities and customer-focused mindset

• Proficient in basic computer applications (MS Office, email, chat systems)

• Willing to work on a shifting schedule

• Willing to be based in Jakarta

• Available to join immediately or within short notice