We are seeking a skilled and experienced Microsoft 365 Tenant Administrator to join our team. The ideal candidate will have a good background in Microsoft 365 and Exchange Online, as well as Microsoft Exchange 2016 or later.
This role will be crucial in supporting a hybrid environment with Microsoft 365 and ensuring seamless integration and operation.
You will handle end to end Messaging email systems (Exchange Server and Exchange Online). You will also provide technical leadership, hands-on implementation, and on-going day to day support across our on-premises email systems and Microsoft 365 environment. This role will also be responsible for developing, maintaining, supporting, and optimizing our collaboration platform, as well as perform operational work, monitoring, review and implement changes, and complete user requests.
Key Responsibilities
Experience with Microsoft 365 and Exchange Online.
Handle and support Microsoft 365 services including, but not limited to, Exchange, SharePoint, Teams, and OneDrive.
Experience with Microsoft Exchange 2016 or later.
Experience in supporting a hybrid Microsoft 365 environment, including Exchange Online and integration with on-premises Exchange environment.
Experience in Microsoft Windows, including Active Directory, and Entra ID (Azure AD). Microsoft certifications preferred.
Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
Ensure the reliability and scalability of Microsoft 365 services.
Involved in Major Incident Management processes including preparing Root Cause Analysis and implementing Post Incident Recommendations
Prepare and maintain documentation. Present new ideas and concepts to the team.
Perform thorough root cause analysis, standard methodology troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.
Identify, plan and lead projects and tasks necessary to assess, optimize, proactively handle, and maintain enterprise and client systems and infrastructure.
Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
Core Technical Skills (Mandatory)
5+ years of equivalent work experience
3+ years of Microsoft 365/Exchange support experience and operational excellence
Good technical skills including, however, not limited to, Exchange 2016+, Microsoft 365, Active Directory and Entra ID (Azure AD)
Hands-on experience in troubleshooting and problem and change management
Additional Technical Skills (preferred)
Preferred Technical Certifications (Microsoft 365)
Microsoft Intune
Mimecast experience
PowerShell scripting
Power Platform
Microsoft Purview
ServiceNow
Possessing Microsoft certification is a plus
Non-technical skills
Customer focused with attention to detail
Seeks to expand knowledge and experience and is committed to continuous learning
Availability to work evenings and weekends as required to support maintenance and project activities
Key Behaviors
- Leadership/direction, customer focus, problem solving and decision making, result oriented, effective interpersonal skills, seek opportunities for self-development
- Manufacture or Finance Industry experience and knowledge with an understanding of the terminology, business functions and processes
- Excellent listening and questioning skills combined with the ability to communicate effectively with clients to establish what the problem is and explain the solution
- Good experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.
