As an IT Support Specialist at Ajaib, you will be the first line of defense in maintaining the technology infrastructure that enables our operations. You will be responsible for troubleshooting and resolving technical issues faced by our users, ensuring that our systems and applications run smoothly. Your ability to provide timely and effective support will help drive productivity and user satisfaction across the company.
At Ajaib, we believe that every team member plays an important role in our mission of making financial technology accessible. We cultivate an inclusive environment where everyone is empowered to share their ideas, solve problems, and grow together.
Responsibilities:
- Provide technical support to employees through various channels, including phone, email, and in-person
- Troubleshoot hardware and software issues, ensuring timely resolution of incidents
- Respond to service requests and maintain a log of issues and resolutions
- Assist with the installation and configuration of computer systems, software, and peripherals
- Train users on new software and system functionalities
- Collaborate with other IT team members to improve processes and enhance the user experience
- Maintain documentation of IT processes, policies, and procedures
- Participate in IT projects and initiatives as needed
Requirements
- Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in an IT support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Familiarity with common software applications (e.g., Microsoft Office, collaboration tools)
- Basic networking knowledge, including LAN/WAN, VPN setup, and troubleshooting
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work well under pressure and prioritize multiple tasks
- Willingness to learn and adapt to new technologies
