IT Software Support

Company Description

NUSA, short for Nexa Solusi Indonesia, is a prominent innovator in web-based systems and applications. NUSA has developed groundbreaking products including NusaGold, a jewelry management system, and NusaInventory, the only cloud-based RFID system in Indonesia. The company also delivers solutions in Human Resources Management, Customer Relationship Management, and Hotel and Property Management.

Role Description

As an IT Software Support professional, you will provide technical support to clients and assist them in troubleshooting a variety of software and network-related issues. Day-to-day tasks will include diagnosing and resolving technical problems, and maintaining system performance. Additionally, you will collaborate with customers to deliver an exceptional support experience. This is a full-time, on-site role based in Denpasar.

Qualifications

• Troubleshoot software/system issues (POS/ERP/CRM)
• Good communication, fast response, problem solver
• Provide daily IT helpdesk support (remote/on-site)
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• A proactive approach to learning new technologies and staying updated on industry trends
• Assist basic coding/automation & simple integrations