IT Helpdesk (MS) – Contact Center

Responsibilities:

Provide first-level IT support via MS Teams, email, and inbound calls.

Handle incidents and service requests related to Microsoft systems, laptops, and applications.

Log and track issues using company-provided CRM and ticketing system.

Escalate complex issues to the appropriate IT teams when necessary.

Ensure timely resolution and maintain high-quality customer service standards.

Qualifications:

Minimum Diploma (D3) in Information Technology or related field.

Have experience as IT Helpdesk, Technical Support, or similar role (Contact Center experience is a plus).

Strong knowledge of Microsoft systems, Windows OS, Office 365, and basic networking.

Good analytical and troubleshooting skills.

Strong communication skills to assist users with varying levels of technical knowledge.

Willing to work in 24/7 shift rotation.

Detail-oriented, disciplined, and customer-focused.