IT Engineer

IYKRA is currently hiring multiple talented tech professionals to join our client's team in the banking industry.

Apply via This Form:

https://forms.gle/wPDYmH6b4TKuEEbB9

Job Description:

• Perform proactive daily operational monitoring of application systems and telecommunications networks.
• Serve as the primary contact (first layer / L1 Support) for logging, responding to, and resolving user complaints, incidents, and service requests.
• Carry out basic to intermediate technical troubleshooting and simple reconfigurations for applications, networks, and IT devices in accordance with Standard Operating Procedures (SOP).
• Escalate and coordinate complex technical issues with relevant internal teams and higher technical tiers when advanced handling is required.
• Maintain target standards for service reliability, system availability, Service Level Agreements (SLA), and Key Performance Indicators (KPI).
• Prepare structured daily activity logs, timesheets, and operational progress reports.

Job Requirements:

• Minimum Diploma 3 (D3) degree in Information Technology, Computer Science, Information Systems, or a related technical discipline.
• Minimum 1 year of hands-on work or internship experience in IT Support, Helpdesk, Network Operation Center (NOC), or related technical service roles.
• Solid understanding of core networking fundamentals (connectivity concepts and network hardware), operating systems, and enterprise IT applications.
• Proficient in root-cause identification, initial analysis, and troubleshooting across applications, networking, and hardware systems.
• Strong communication, cross-team coordination, and basic team leadership qualities.
• Willingness to work in a 24/7 rotational shift schedule (3 shifts) strictly Onsite.
• High integrity, strong work ethics, and a customer-focused problem-solving approach.