We are PZ Cussons. Our purpose is
For everyone, for life, for good.
Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
Job Description
- Order Management
- Receive, review, and process export sales orders from international customers.
- Verify order accuracy (SKU, quantity, destination, Incoterms, and shipping requirements).
- Enter and maintain order data in the ERP or internal systems.
- Coordinate with the Export Sales team on order clarifications and amendments.
- Shipment Coordination & Monitoring
- Prepare export documentation (commercial invoice, packing list, shipping instructions, etc.) in coordination with relevant teams.
- Align shipment schedules with Supply Chain, Warehouse, and forwarders/shipping lines.
- Track shipment status (ETD, ETA, delays, and port-related issues).
- Communicate shipment progress and potential risks to internal stakeholders and customers.
- Customer Communication
- Respond to customer inquiries regarding orders, shipment schedules, and export documents.
- Proactively provide shipment updates to customers.
- Support resolution of export-related issues and complaints.
- Administration & Reporting
- Maintain organized and accurate filing of order and shipment documents.
- Prepare weekly and monthly order and shipment status reports.
- Assist in data validation for internal reviews and audit purposes.
- Additional Support
- Support export and supply chain projects aimed at process improvement.
- Perform data entry and verification tasks as required by the department.
Qualifications
- Active student or fresh graduate in Business Administration, Logistics, Industrial Engineering, Management, International Trade, or related fields.
- Strong written and verbal communication skills in English and Bahasa Indonesia.
- Detail-oriented, well-organized, and able to work under deadlines.
- Proficient in Microsoft Excel; experience with ERP systems is an advantage.
- Strong interest in logistics, supply chain, and international trade.
PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!
