Manage end-to-end insurance tele-sales or customer service projects, ensuring on-time delivery, and overseeing post-launch performance monitoring and continuous optimization.
Analyze client requirements for insurance scenarios, develop flowcharts and business requirement documents (BRD), create project plans, configure AI chatbots, and formulate operational strategies.
Monitor operational KPIs and continuously refine chatbot performance and operational tactics to enhance overall effectiveness.
Act as the primary external point of contact for local Indonesian insurance clients, defining project objectives, success criteria, and scope to ensure effective stakeholder management and high client satisfaction.
Serve as the liaison between the Indonesian project and internal technical teams, establishing efficient cross-cultural workflows to ensure seamless collaboration and strict control over project timelines and quality.
Position Requirements:
Fluent in written and spoken English as a working language (mandatory requirement);
Possess relevant work experience in telemarketing or customer service operations within the insurance industry, familiar with telemarketing or customer service workflows and management metrics, and proficient in using related operational tools;
At least 2 years of project management experience, with management experience in AI products, call centers, CRM systems, or insurtech projects;
Proactive, with strong logical and data analysis skills, and attention to detail management;
Excellent cross-cultural communication and coordination skills, capable of collaborating efficiently with teams from diverse cultural backgrounds;
Strong stress resistance and ability to handle multiple tasks concurrently.
