Information Technology Support Officer

Job Description:

• Create and update ICT infrastructure documentation and topology in the area of responsibility.
• Maintain and manage the department's ICT assets.
• Configure and troubleshoot LAN and WAN networks, including routers (Mikrotik, Cisco), firewalls (Fortinet, Sophos), switches (Cisco, Aruba, HPE, D-Link), and access points.
• Configure and monitor ICT communication radios (HT, ICOM, Baofeng, Motorola) and IP/Wireless radios (Cambium, Ubiquity).
• Patch and update firmware on all IT devices and update antivirus software on all user laptops/desktops.
• Experience handling Office365, SharePoint, Teams, PowerApps, and Azure Active Directory (AAD).
• Analyze, plan, monitor, and control applications and systems based on IT security policies.
• Perform IT Helpdesk functions within the company.

Requirements:

• Min Diploma in IT / Computer Science
• Min. 1 year as IT staff / experience in a plantation company (preferred).
• Technical Competencies: ICT Network Monitoring, Internet, Device Configuration, PABX, Telecommunication, VoIP, Application Installation, Antivirus, Network Security, Email, and Office Products.
• Willing to be placed in the Tebo Site area, Jambi. Employee housing is available on-site, no roaster.