Gear Inc is a BPO services provider that integrates seamlessly within your business to improve efficiency and increase profitability by delivering flexible, scalable, and trusted business process outsourcing (BPO) solutions that are forward-looking and tailored to meet your needs.
The Country HR Manager leads end-to-end country HR operations and execution to ensure consistent, compliant, and high-quality HR services that enable organizational performance and objectives. This role manages HRBP and C&B execution, oversees employee lifecycle operations, and governs internal staffing (movement/promotion/transfer) to maintain workforce stability and capability across the organization.
For more information, please visit our websites: https://www.gearinc.com/
Responsibilities:
- Lead daily HR operations across the employee lifecycle (onboarding to offboarding), ensuring accuracy, timeliness, and service standards.
- Set HR operational cadence (daily/weekly priorities, escalation management, coverage planning, workload balancing).
- Maintain and continuously improve HR SOPs, governance controls, and documentation standards across all locations/sites.
- Partner with Service Delivery leaders to support workforce stability: attrition actions, attendance/discipline alignment, engagement interventions, and operational readiness.
- Ensure HR coverage and rapid resolution for shift-based operations and high-volume employee needs.
- Drive manager enablement and adherence to core people processes (probation, attendance, performance, conduct).
- Own governance of employee relations: grievances, investigations, disciplinary actions, corrective action outcomes, and separation risk management.
- Ensure fair and consistent policy application and due process; maintain case documentation quality and confidentiality.
- Act as senior escalation point for complex or sensitive cases.
- Lead C&B administration governance (benefits, eligibility, enrollment, vendor escalation, communications).
- Oversee payroll input governance (validation, approval controls, audits) in coordination with Payroll/Finance.
- Lead compensation processes: internal equity checks, salary adjustments, promotions, job changes, and cycle execution governance.
- Lead HRBP execution of performance management, talent reviews, succession inputs, engagement action plans, and learning interventions.
- Ensure consistent coaching for managers and HRBPs on policy application, performance improvement processes, and documentation quality.
- Ensure compliance with local labor law/regulatory obligations and internal HR policies.
- Maintain HR records governance, confidentiality, and HRIS data integrity.
- Support internal/external audits and close findings through corrective actions.
Key skills and experience:
- Bachelor's degree in Management or any relevant major.
- Minimum 7 years of experience in Human Resource, with 4 years as manager level
- Fluent in English (minimum C1).
- Experience in managing thousands employees
- Excellent communication, analytical, and problem-solving skills.
- Demonstrated capability in leading HRBP, CNB and Payroll.
- Strong in spreadsheet and capability to analyze data for reporting and decision making purposes.
- Willing to be placed in Denpasar, Bali (WFO).
Benefit:
- Attractive basic salary
- Allowance (attendance, transportation, and public holiday)
- Mental Health Care service (on site Psychologist and mental health application)
- BPJS Kesehatan
- BPJS Ketenagakerjaan
- Private Health Insurance
- Monthly internal events
- Paid leave
- Career path
Working Environment
- International, fun, and professional working environment:
- Working closely with experienced foreign experts;
- Free drinks (coffee, mineral water, etc.)
- Training and career development opportunities;
- Sport activities and game room.
Working Location: Imam Bonjol No 502, West Denpasar, Bali
