JOB SUMMARY
Responsible for leading and managing the full spectrum of HR functions, including recruitment, training and development, employee relations, performance management, compensation and benefits, compliance, and workforce planning.
Recruitment and Staffing:
- Manage end-to-end recruitment for all hotel positions, ensuring timely and quality hiring.
- Conduct interviews, reference checks, and collaborate with department heads on final selection.
- Lead onboarding and orientation programs to ensure smooth integration of new hires.
- Develop talent pipelines and workforce planning strategies.
Employee Relations:
- Manage employee relations issues, including grievances, disciplinary actions, and conflict resolution, ensuring fairness and legal compliance.
- Promote a culture of respect, collaboration, and employee well-being.
- Organize employee engagement initiatives, staff recognition programs, and morale-building activities.
- Conduct employee satisfaction surveys and lead follow-up actions.
Performance Management:
- Lead and monitor the annual performance appraisal process.
- Provide coaching and support to department heads on managing performance and employee development.
- Guide implementation of performance improvement plans and development pathways.
Operational:
- Implement and ensure standardized HR policies, procedures, and practices
- Maintain and optimize HR information systems for efficiency and accuracy.
- Maintain and ensure all employee data completeness in hardcopy and store in system.
- Maintain accurate and confidential employee records.
Compensation and Benefits Administration:
- Oversee salary administration, payroll coordination, and benefits implementation.
- Conduct periodic compensation benchmarking and ensure pay structures remain competitive and equitable.
- Ensure accurate and timely processing of payroll and statutory obligations.
Compliance and Record Keeping:
- Ensure adherence to Indonesian labor laws and internal HR policies.
- Maintain up-to-date and confidential personnel files, both digital and physical.
- Prepare and submit labour-related reports and legal documentation.
- Stay abreast of labour law developments, market trends, and HR best practices.
License & Permits:
- Identify, monitor, and ensure the renewal of all hotel operational licenses and permits (e.g., health, fire safety, environmental, business, and liquor).
- Liaise with regulatory bodies for timely submissions and ensure all documentation is compliant with statutory requirements.
Employee Engagement:
- Organize employee events and recognition programs.
- Conduct employee satisfaction surveys and develop action plans.
- Foster a culture of continuous improvement and employee involvement.
Industrial Relation:
- Advise leadership on labour relations strategies and policies.
- Lead union negotiations and collective bargaining efforts where relevant.
- Manage conflict resolution through mediation, arbitration, or formal dispute channels.
- Represent the hotel in labour-related hearings and external forums.
HR Metrics and Reporting:
- Implement and maintain HR Information Systems (HRIS) for accuracy, efficiency, and reporting.
- Standardize HR processes and ensure alignment with corporate policies.
- Maintain updated organizational charts and HR dashboards.
Others:
- Achieve the monthly and annual Key Performance Indicators (KPIs) assigned, which will be outlined separately. KPIs may include, but are not limited to, targets related to productivity, quality, efficiency, compliance, and contributions to team or departmental objectives.
- Accept temporary or permanent transfers to another section, department, or Aryaduta property, as required by business needs and performance considerations.
- Perform other duties and responsibilities as assigned by the superior, which are relevant to the role and support departmental or organizational objectives.
- Lead or participate in special HR projects.
- Perform other duties as may be assigned.
DNA:
- Minimum 5 years of experience in human resources, with at least 2 years in a managerial role in a 4- or 5-star hotel or resort setting, covering recruitment, employee relations, and compliance.
- Well-versed in employment regulations, manpower planning, disciplinary procedures, and documentation in line with hospitality industry standards.
- Demonstrated ability to manage workplace issues sensitively and confidentially, resolve conflicts, and serve as a trusted advisor to both employees and department heads.
- Skilled in full-cycle recruitment, workforce planning, onboarding, and orientation programs to ensure staffing needs align with operational goals.
- Strong command of HRIS systems, payroll coordination, timekeeping, and reporting with accuracy and attention to detail, ensuring efficient HR operations.
