Housekeeping & Maintenance Manager

Position: Housekeeping & Maintenance Manager (Leadership Team)

Department: Housekeeping & Maintenance

Reports to: General Manager

Start date: As soon as possible (flexible for the right candidate)

This position is open to Indonesian citizens only

About Heritage Boutique Hotel

Nestled in the cliffs of Uluwatu, Bali, Heritage Boutique Hotel is a serene retreat where Indonesian culture, refined design, and meaningful guest experiences come together. With 20 elegantly crafted rooms, a fine dining restaurant (Mr. Gusti), a tranquil yoga studio (Miss. Bu), elevated poolside hospitality, and F&B services supporting 29 private villas, Heritage blends modern luxury with authentic Balinese heritage. At Heritage Boutique Hotel, our mission is to create unforgettable stays through personal service, cultural storytelling, and a seamless harmony of comfort, taste, and style, both for hotel guests and villa residents.

Role Overview

The Housekeeping & Maintenance Manager is responsible for all housekeeping and cleanliness standards across Heritage Boutique Hotel and supported villa services, ensuring that every room and public area meets luxury presentation standards at all times. In addition, the role oversees technical maintenance and preventive care of the property to ensure safe, well-functioning facilities. This role plays a key part in the pre-opening phase, setting up housekeeping systems, staffing structures and quality standards, and continues to drive operational excellence after opening in close collaboration with the General Manager and leadership team.

Key Responsibilities

Lead all housekeeping operations for guest rooms, villas and public areas

Set and maintain luxury cleanliness and room presentation standards

Establish inspection routines, room checks and quality control systems

Manage daily room turnover, deep cleaning schedules and special cleaning programs

Lead pre-opening setup including SOPs, room setup standards, staffing plans and soft opening execution

Train housekeeping teams on service attitude, attention to detail and efficiency

Recruit, train and develop housekeeping and maintenance teams in collaboration with HR

Manage linen handling, room supplies, amenities and cleaning inventory

Control housekeeping budgets, purchasing and chemical usage

Coordinate closely with Front Office to ensure accurate room status and readiness

Handle guest-related cleanliness issues and special requests with urgency and professionalism

Oversee maintenance response and coordinate technical repairs and vendor support

Implement preventive maintenance programs and basic asset tracking

Monitor building systems including plumbing, electrical, pools and water systems

Ensure safety standards, chemical handling procedures and emergency protocols are followed

Prepare departmental reports and contribute to leadership meetings and planning

Requirements

Degree or diploma in Hospitality Management or related field is preferred

Proven experience as Housekeeping Manager or similar role in a hotel or villa operation

Pre-opening experience is a strong advantage

Strong knowledge of luxury housekeeping standards and quality control procedures

Experience managing room attendants, public area teams and supervisors

Good understanding of basic maintenance coordination and preventive maintenance planning

Strong organizational skills and ability to manage large cleaning operations efficiently

Proven leadership skills with the ability to build disciplined and motivated teams

Hands-on mindset and strong eye for detail

Fluent in English and Bahasa Indonesia

Service-oriented, structured and reliable

What We Offer

An inspiring workplace in one of Bali's most beautiful locations

The opportunity to grow with a rapidly developing boutique hotel brand

A key leadership role with strong influence on guest comfort and property standards

A collaborative and professional work environment with strong cultural values

Opportunities for personal growth, training and career development

Meals on duty (on-site only)

Uniforms provided (guest-facing roles only)

Staff events and team-building activities

Supportive leadership that values initiative, creativity and excellence

Paid annual leave and public holidays as per Indonesian labour regulations

Competitive salary based on experience

If you feel aligned with our vision and would like to be part of our pre-opening team, we would be delighted to hear from you. Please send your CV and short motivation to [Confidential Information]