Head of Shipping Agency / Shipping Agency Director

Company Description

Africa Global Logistics (AGL), a global logistics leader under the MSC Group, is strengthening its Maritime Solutions division in Indonesia and is looking for an experienced Shipping Manager to lead our shipping agency and consignment operations in-country.

If you thrive at the intersection of commercial development, vessel operations and team leadership and you know the maritime world inside out we want to hear from you.

Your Mission

You will supervise the full activity of client shipping companies across the country, maintain and develop shipowner relationships, and lead all departments under your responsibility. You will be the operational and commercial anchor of our maritime agency and consignment business driving performance, ensuring regulatory compliance, and supporting the Maritime Director in the execution of the division's strategic objectives.

What you will do

Management & Business Development

Lead your team's compliance with QHSE rules and internal standards

Drive the achievement of strategic and operational objectives in collaboration with the Maritime Director

Define and negotiate the departmental budget for each activity and service under your responsibility

Produce monthly activity reports for the Maritime Director

Evaluate suppliers and service providers

Identify and propose actions to acquire new clients and improve performance

Maintain and develop relationships with client shipping companies, charterers and all key stakeholders

Meet regularly with customers to inform them of opportunities and ensure their requirements are met

Ensure full compliance with applicable legislation and regulations in shipping agency and consignment

Client Relations & Shipping Agency Operations

Define, in agreement with shipowners and the Maritime Directorate, the commercial actions needed to grow the agency's customer portfolio

Manage tariffs, quotations and credit deadlines for freight, demurrage and call account invoicing

Plan and carry out regular visits to shipowner clients

Vessel Call Management

Plan and execute all commercial operations at the ship's port of call

Manage all post-call operations to completion

Documentation & Equipment

Supervise import and export documentation preparation

Monitor and act on empty container parking times

Sign Bills of Lading and cargo release orders (containers, rolling cargo, conventional) on behalf of the Principal

Invoicing & Credit Management

Invoice stopover accounts (proforma, supplier invoices, agency services, shipowner account)

Supervise daily invoicing and lead regular committee reviews (Disbursement, Credit Control, AR/AP)

Monitor demurrage & detention, freight, local charges, taxes and all collectible items

Ensure smooth monthly statements of account

Settle monthly reconciliations between the principal and agent system accounts

Litigation & Dispute Resolution

Process customer complaints and invoice disputes

Handle any litigation arising from shipping agency and consignment activities

Other

Drive continuous improvement of principal, shipowner and charterer satisfaction

Participate in investment studies in Handling and/or Agency

Contribute to the implementation of new projects and investments within the division

Qualifications

Bachelor's Degree in Logistics, Maritime Studies, or related field

Compulsory: Minimum title of Level III Nautical Expert (ANT-III) or Diploma III in Maritime and Port Management (Diploma III Ketatalaksanaan Angkutan Laut dan Kepelabuhanan or KALK) or Sea Transportation with a competency and/or expertise in ship agency service sector as evidenced by a certificate

Minimum 10 years of experience in the maritime sector

Excellent communication skills in English and Bahasa Indonesia

Entrepreneurial temperament with a strong sense of performance and profitability

Capacity to train, develop and optimise a team

Good vision across both business development and operations

Values: humbleness, agility, entrepreneurship, solidarity

Proficiency in booking systems, carrier portals, and Microsoft Office.

Existing strong network within the industry

Why join AGL

A leadership role with real autonomy authority over staff, budgets and operational decisions

A growing maritime division backed by a Global group with operations in 55+ countries

Opportunities for career development across Africa and Asia

A dynamic, entrepreneurial environment where performance is recognised