Head of Product Implementation

A Product Implementation Manager plays a key role in delivering new and enhanced insurance products by managing end‑to‑end implementation from approval through launch. This role ensures that product requirements are clearly translated into system and operational needs, supporting a smooth, timely, and high‑quality go‑to‑market while meeting business and regulatory objectives.

Working closely with Product Development, Pricing, IT, Operations, and Compliance teams, the Product Implementation Manager coordinates implementation planning, system changes, testing, documentation, and post‑launch activities. The role ensures accuracy, readiness, and execution excellence, minimizing delivery risk and enabling successful product launches that support business growth.

Position Responsibilities:

• Participate and support the development and launch of new product features and services, as well as act as subject matter expert for existing offerings
• Leverage industry knowledge and research to improve the competitiveness of product offerings
• Lead cross-functional core teams in product development initiatives, ensuring that projects are implemented according to plan and that any issues are resolved promptly and effectively
• Drive projects to completion help the business make key decisions in a timely manner seek consensus
• Utilize market research to help influence major product development decisions
• Work with functional partners to synthesize feedback from the field and prioritize the product development queue
• Evaluate industry trends, regulatory changes and competitive environment
• Partner with finance and underwriting to ensure profitable product model
• Support relationships with external vendors, and key business partners, while ensuring needs are aligned to business objectives
• Develop a leadership presence within the organization
• Assist and participate in presentations to various stakeholders and audiences as necessary (client presentations, department presentations, etc.)

Required Qualifications:

• A minimum bachelor's degree in Actuarial, Financial, Business, or related field of study preferably part-qualified or qualified actuary with a pricing actuarial background.
• Minimum 10 years of experience in the life insurance industry, with strong hands‑on exposure to product implementation.
• Solid interpersonal skills to effectively build relationships and communicate with other departments
• In-depth knowledge/experience of product development and management within the financial services business
• Proven product development experience and results
• Excellent interpersonal, motivational, influencing and relationship-building skills
• Exceptional written and oral communication skills, including a developed ability to present to audiences of varying backgrounds and expertise
• Proven project and people management experience
• Strategic thinker with good judgment and strong understanding of process
• Interpretative and conceptual skills

Preferred Qualifications:

• Solid interpersonal skills to effectively build relationships and communicate with other

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disabi lity, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .