- Lead a regional operations function with real impact.
- Join a reputable global engineering company with growth opportunities.
About Our Client
This is a well-established organisation operating within the industrial and manufacturing industry. They are known for their extensive expertise and commitment to delivering high-quality solutions to their clients.
Job Description
- Lead and execute aftersales operations, including field services, workshop activities, service programs, and operational initiatives for the assigned territory, while supporting broader regional objectives.
- Oversee operational planning and execution such as preparation of technical proposals, contract administration, operational forecasting, revenue/casing monitoring, and customer site visits.
- Manage endtoend operational processes to ensure efficient delivery, customer satisfaction, contract performance, and continuous improvement in service quality.
- Define and monitor operational targets for the region and relevant product ranges, ensuring alignment with corporate strategies.
- Lead and develop the regional operations team, including staff selection, competency development, and strategic resource planning.
- Negotiate and manage long-term contracts, framework agreements, and service agreements, with active involvement in technical and commercial terms & conditions related to service execution.
- Serve as the key coordination point between customers/agents and internal headquarters teams to ensure alignment on technical solutions, service planning, and operational execution.
The Successful Applicant
- Bachelor's degree in Mechanical Engineering or related technical background.
- Strong operational or commercialtechnical background; an MBA is a plus but not mandatory.
- Deep technical and operational understanding of turbomachinery and heavy industrial equipment.
- Minimum 10 years of relevant experience in operations, field services, service delivery, or technical management within heavy equipment manufacturing or turbomachinery industries.
- Proven experience managing complex service or operational programs in a regional environment.
- Demonstrated ability to meet operational KPIs, manage contracts, and oversee technical teams.
- Excellent communication skills with fluency in English.
What's on Offer
- A regional leadership role focused on operations and service delivery.
- Opportunity to shape and grow the service and operations function in a leading engineering organization.
- Competitive compensation and longterm career development.
Contact: Felix Gustaf
Quote job ref: JN-022026-6945083
