Head Information Communication Technology

Key Responsibilities:

Lead and manage ICT operational team including Helpdesk, Surveillance, L1 Network, Security, and System support.

Ensure service delivery meets SLA, KPI, and customer operational requirements.

Coordinate incident, problem, and change management processes.

Act as primary escalation point for ICT operational issues.

Monitor operational performance and implement service improvement initiatives.

Coordinate with internal teams, vendors, and customer stakeholders.

Requirements:

Minimum Bachelor's Degree / D3 in Information Technology, Computer Science, or related field.

Minimum 57 years experience in ICT infrastructure operations.

Minimum 2 years experience in leadership / supervisory role.

Strong knowledge in:

Network infrastructure

Security operations

Data center operations

IT service management (ITIL preferred)

Preferred Certifications

ITIL Foundation

CCNA / CCNP

Network Security Certification (Fortinet / Checkpoint / Palo Alto)

Key Competencies

Leadership & team coordination

Incident escalation management

Operational governance

Stakeholder communication