About Ace Padel Club
Ace Padel Club is Indonesia's leading padel club operator, with multiple locations and a mission to build the most complete padel ecosystem in Southeast Asia. We welcome players of all levels and we hold ourselves to a high standard on and off the court.
About the Role
We are looking for a Guest Experience Manager who leads from the front, someone who understands great service, knows how to run a tight operation, and genuinely loves the game of padel.
This role is not just about managing a team. You will be on the court, building real relationships with our members, and experiencing our product firsthand as part of the job.
Key Responsibilities
- Oversee daily front office operations across multiple branches: check-in/out, bookings, cashier, and customer inquiries
- Manage court and program scheduling, including coaching sessions and events
- Drive occupancy through proactive sales initiatives and maximize booking opportunities
- Maintain service standards and handle customer concerns professionally
- Train, supervise, and continuously develop the Front Office team
- Build and maintain strong relationships with members and clients
- Actively play padel on a regular basis as part of the role, to engage with members, build authentic relationships, and fully understand the customer experience
- Coordinate with internal teams (Coaches, Facility, Marketing, Finance) for smooth operations
- Ensure accurate reporting and proper use of systems
Requirements
- Minimum 4–5 years of experience in guest service, guest relations, or front office operations
- Background in hotel, resort, or sports & leisure industry is strongly preferred
- Proven experience managing and developing front office teams across more than one location
- Strong sales and occupancy management skills
- Excellent communication and interpersonal skills with a guest-first mindset
- High accuracy in scheduling, booking management, and operational coordination
- Familiarity with booking or CRM systems (e.g., Qontak) is a plus
- Willing to work on weekends
- Willing to travel and work across multiple branches
- Passionate about racket sports and active lifestyle is a strong plus
